Customer Experience and Dispatch Manager

Job Description

We are seeking a highly skilled Customer Experience and Dispatch Manager to join our rapidly growing service company as we aim to scale our business fivefold in the next five years. In this pivotal role, you will be responsible for developing and optimizing procedures, while also leveraging key performance indicators and customer data to drive strategic initiatives, set ambitious customer satisfaction goals, and enhance our loyalty programs. If you are a proactive leader with a passion for delivering excellence through data-driven strategies, we want to hear from you!

Join our innovative team at Precision Garage Door, where we prioritize a strong, positive culture and exceptional employee experiences. We are looking for a motivated individual to lead our customer experience and dispatch department, ensuring our clients receive outstanding service while continuously improving our processes through informed, data-backed decision-making.

Why Work with Us?

At Precision Garage Door, we offer:

• Competitive Pay: A base salary with potential bonuses tied to KPIs and other performance metrics. Starting salary of up to 80k with bonus potential to make over 100k.
• Comprehensive Benefits Package: Health, Dental, Vision, Life Insurance, 401k, and more.
• Paid Time Off: Vacation days, paid sick time, and holidays for full-time positions.
• Positive Work Environment: Join a team that values a proactive, supportive culture and positive employee experiences.

Responsibilities:

• Lead and manage the daily operations of the customer experience and dispatch department.
• Address customer experience issues promptly, using data analysis to guide decisions.
• Develop, implement, and continuously refine customer experience and dispatch procedures, policies, and standards.
• Set and align customer satisfaction goals with the team, using data to drive continuous improvement.
• Create, manage, and enhance an effective customer loyalty program based on customer insights.
• Maintain accurate records of customer experience and dispatch activities, analyzing trends to prepare detailed reports.
• Monitor and manage the customer experience and dispatch department budget with a data-driven approach.
• Stay updated on the latest industry techniques, methods, and tools to ensure continuous improvement.

Requirements:

• Proven management experience, preferably in customer experience and dispatch roles.
• Exceptional written and verbal communication skills.
• Strong understanding of management practices, techniques, and proactive problem-solving.
• Excellent leadership and interpersonal skills with a commitment to continuous improvement.

Join Precision Garage Door and become a key player in a company that values your proactive approach, analytical mindset, and contributions. Apply today to elevate your career to the next level!