Job Description

We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.


Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.


Customer Service/ Dispatcher Description:

  • Receive incoming service requests from customers, technicians, or sales representatives.
  • Efficiently schedule service appointments based on technician availability and geographic location.
  • Maintain clear and professional communication with customers regarding appointment times and any delays.
  • Confirm appointments with customers and provide estimated arrival times.
  • Input data into the dispatching software or system, ensuring data integrity.
  • Monitor and manage technician availability and workloads.
  • Handle emergency service calls promptly and effectively, dispatching technicians as needed.
  • Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.


Why Precision Overhead Garage?


Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.


  • We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.


  • Awesome perks including:
  • Bonus opportunities
  • Paid Training
  • Company events
  • Breakfast and snacks.
  • Growth opportunity and career path


Customer Service/ Dispatcher Requirements:

  • Bilingual proficiency in English and Spanish is a plus
  • High school diploma or equivalent.
  • Previous experience in dispatching or customer service is a plus.
  • Strong organizational and multitasking skills.
  • Excellent communication and detailed oriented skills.
  • Proficiency in using scheduling and dispatching software.
  • Ability to work well under pressure and adapt to changing priorities.
  • Knowledge of the garage door industry is a bonus but not required.



Join our team and be a part of our mission to provide exceptional garage door services to our customers!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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