Customer Service Representative
Hours: 8:00am - 4:30pm Monday-Friday w/ flexibility and the opportunity for overtime on weekends.
Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians.
Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers.
Enter orders for both routed and on-demand routes, additional stops, wait times jobs, and special-order requests from customers as required by department standards. Emailing customers, filing paperwork, and other office tasks are required.
1+ years of making customers happy and exhibiting a positive attitude and pleasant demeanor
Call center and/or dispatch experience required
Ability to multitask well in a fast-paced environment
Excellent verbal and written communication skills
Computer software scheduling knowledge
Multi-phone line system experience
High School diploma or GED required
Bachelors degree preferred
High employee morale, professional, and friendly work environment.
Paid Time Off.
Benefits package offering medical, dental, and vision coverage and 401k.
Job Type: Full-time
Pay: From $18.00 per hour depending on experience
Compensation: $18.00 - $22.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
To establish Precision Door Service as the public standard and national household name in garage door repair service.