Customer Service Representative

Customer Service Representative

At Impact Home Services, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop. This position requires a high level of initiative and frequently exercises discretion and independent judgment. Our goal is to keep our technicians booked with quality appointments so you can achieve your personal and work goals. We have the best employees who provide a top-notch service experience for our valued customers.

Description

Precision Door Service is looking for an Entry Level Customer Service Representative to join our expanding team! At Precision we pride ourselves on the interactions with the customer being the best in the business! The CSR must have the ability to work face-to-face with customers and build excellent relationships while enhancing your customer service and sales skills and experience.

Qualifications:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Requirements:

• Minimum 1 year work experience in a customer facing roll (both on and off the phone/Emails)
• Excellent written and verbal communication skills
• Proficient with technology including experience in Microsoft Office (Powerpoint/Word/Excel)
• Detail oriented, organized and reliable
• Must be able to multitask in a fast paced environment
• Excellent Customer Service skills is a must
• Professional appearance and demeanor
• Bright and friendly attitude
• Able to pass a background and drug screening test
• Valid driver's license with a clean driving record
• Ability to operate all tools necessary for the craft

Compensation and Benefits:

• $20.00 per hour
• Health Insurance: Medical, Dental and Vision
• Company Paid Life and AD&D Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan and Company Match (50% of elective deferral up to 4%)
• Paid sick, vacation and holidays
• Sales and Field Education/Training

This is a win-win environment where positivity, honesty and doing the job right are consistently rewarded. Please reach out to us if this sounds like an environment where you can thrive and help us as an organization be the best in the industry.

We are actively hiring for this position.

The Company is committed to providing a nondiscriminatory employment environment for its employees.

The policy of the Company is to fully comply with applicable federal, state, and local laws, rules, and regulations in the area of nondiscrimination in employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), sexual orientation, national origin, disability, age (40 years or older), genetic information, military, and veteran status is prohibited. Violations of this policy will be subject to discipline, up to and including termination.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office