Customer Service Representative

Customer Service Representative

Precision Door Service

Precision Door Service is hiring a full-time Customer Service Representative to be the primary point of contact for our customers. This role focuses on answering incoming calls, scheduling service appointments, and providing a positive, professional customer experience.

What You’ll Do:

• Answer incoming phone calls and assist customers professionally

• Schedule, reschedule, and adjust service appointments

• Gather and enter customer information accurately

• Communicate with technicians and office staff throughout the day

• Handle customer questions and basic issue resolution

• Update and maintain information in company systems

• Support daily office operations as needed

What We’re Looking For:

• Customer service or office experience required

• Strong phone and communication skills

• Basic working knowledge of Microsoft Excel, Word and other basic office programs.

• Comfortable working on a computer throughout the day

• Experience with scheduling or dispatching preferred

• ServiceTitan experience is highly favorable

• Organized, reliable, and able to multitask in a fast-paced environment

• Professional, friendly, and customer-focused attitude

Position Details:

• Full-time, in-office position

• Daytime business hours

• Highly competitive pay