General Manager

Are you an eager self-starter that loves running a business and holding others accountable?

Are you looking for a career where you can provide knowledge and experience and succeed at a high level?

As a General Manager at Precision Garage Door Service, you’ll oversee the systems, training and people that help run the day-to-day of the business. We will train and provide you with all the necessary tools to grow your career as far as you want to take it.

You will be front and center helping our employees that repair, replace, and install garage doors. You’ll help guide employees to put the customers at ease, making sure they fully understand the service options available that’ll get the job done correctly.

If you are looking for a company that values your success, where you can grow your career and take control of your income, we would love to talk to you.

Apply at Precision Garage Door Service today!

Why You’ll Want to Join the Precision Garage Door Service Team

As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:

· Professional training and development - Our goal for our general manager to own systems and processes.

· Incredible pay - You’ll make between $60,000 and $100,000 per year as a general manager - without experience or a college degree! We give you everything you need to succeed.

· A team invested in your future - We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.

· Support from our office - We have one of the best office teams in the industry. We take care of all the appointment-setting, follow-ups, and back-end office work.

· Autonomy - You’ll have a lot of independence as an operations manager, with your ability to make decisions and flexibility in how you help the team throughout the day.

· Support from the Team - Just because you are on your own doesn’t mean you are completely isolated from the rest of the team. We have a dynamic

team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We regularly meet, so you’ll get to know everyone on the team well.

· Friendly Competition and Accountability - We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.

· One of the Best - As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in compensating and taking care of our employees, providing the best benefits packages and compensation opportunities.

Your Responsibilities as a General Manager

As a general manager, you’ll be responsible for creating systems, implementing procedures, holding the team and staff accountable and reporting weekly updates.

• Acts as primary point of contact for all residential customers; develops leads for residential work through networking events, home shows, and other lead sources. 
• Manages and resolves customer complaints involving any type of issue as well as manages technician policy or behavioral misconduct; obtains sales and service technician’s account of the appointment for each incident. Files technician issues in Paycor with disciplinary action taken. 
• Responsible for all staffing decisions for the local market; follows company policies for interviewing, hiring, and training; handles hiring and termination of staff as needed 
• Reviews Door Salesman, Installers, and Technician’s performance; addresses performance related issues as needed; rides along and/or meets with service technicians while they are on job sites to review their performance; assists service technicians with work assignments providing technical and/or sales training or advice on a daily basis 
• Lead the team of technicians, installers, and door salesmen by creating a culture of high level responsiveness and high integrity, high quality work. 
• Reviews and adheres to all safety rules with staff on a weekly basis; maintains company vehicles in good condition; ensures necessary repairs are made so the vehicle is being safely operated. 
• Recap KPI metrics at the weekly team meeting; review standout performers and address areas of need or concern. Train technicians on sales process taught at our sales training courses. 
• Oversee ordering/receiving of all doors and inventory for their location; use processes and resources to assure inventory is managed in a way that aligns with company standards; teach and follow door sales process from the sale all the way until the door is installed. 
• Optimize Technician and Installer schedules on a daily basis to ensure top performance capability for the company. 
• Review open invoices & sales orders on a daily basis as a checks and balance process to make sure deadlines are being met. 
• Review Follow Ups and Lead Management on a daily basis; work with office personnel to make sure processes and procedures for each function are being followed. 
• Assist with review on any Aging Accounts Receivables with the office staff to assure that any lingering issues for the local market are being addressed in a timely manner 
• Serves as part of the senior management team in the operation of the company 
• Make sure checks and cash is deposited in a timely manner to support business operations. 

Requirements for the General Manger Role

Basic Position Requirements

· Must have mechanical aptitude and technical skills.

· Must be able to lift 50 pounds independently.

· Must be able to bend, climb, kneel, and stand for extended periods of time.

· Must be able to work in the heat and cold, both outside and inside garages that may not be temperature-controlled.

· Have interpersonal skills to communicate effectively with customers and solve issues.

· Communicate and work effectively in a fast-paced environment.

· Be reliable and able to serve our customers following our process.

Knowledge

· Experience in the garage door or construction industry is preferred but not required.

· Must be able to use a computer and/or tablet. You can’t be afraid of technology.

· Must be able to use hand tools and operate mechanical equipment.

· Must have management experience.

Pay and Benefits

We offer competitive pay that will meet or beat any trade. You will receive a salary based on experience between $60,000 and $100,000 per year.

• Competitive pay that grows with experience 
• PTO (Paid Time Off)  
• 9 Paid Holidays  
• Travel expense reimbursement and Training Per Diem 
• Tuition reimbursement 
• Safety shoe reimbursement 
• Health, dental, vision insurance (multiple insurance level options) 
• Short and Long Term Disability 
• Company Sponsored Life Insurance 
• Voluntary Life Insurance 
• SIMPLE IRA Retirement Options w/ 3% company match (401k coming 2025)
• Company Issued laptop
• Employee Referral Program 
• Bonus program

At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.

If you are ready to put your customer service and management skills to work to elevate your career, then we want to hear from you!

Apply Today!