Job Description

Are you an eager self-starter that loves systems and improving efficiency?


Are you looking for a career that is rewarding with opportunities for growth?


As a Logistics Customer Service Specialist at Precision Garage Door Service, you’ll serve as door order specialist for residential garage doors, garage door openers, and related components and get to interact with customers on a daily basis, providing them with excellent customer service! We will train and provide you with all the necessary tools to grow your career as far as you want to take it.


You will be front and center of office and administrative support services and work with our General Managers and field employees to provide excellent customer service.


If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.


Apply at Precision Garage Door Service today!


Why You’ll Want to Join the Precision Garage Door Service Team

As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:

· Professional training and development - Our goal for our office team is to own systems, processes, and results.

· Pay - you’ll make between $37,000 and $50,000 per year as a Logistics Customer Service Specialist.

· A team invested in your future - We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.

· Support from our leadership - We are passionate about helping and supporting you and your goals.

· Autonomy - You’ll have a lot of independence as an operations manager, with your ability to make decisions and flexibility in how you help the team throughout the day.

· Support from the Team - Just because you are on your own doesn’t mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.

· Friendly Competition and Accountability - We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.

· One of the Best - As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.

Your Responsibilities as an Office Manager

As a Logistics Customer Service Specialist, you’ll be responsible for door orders for residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis providing them with excellent customer service.

· Regular communication with customers from door order process to scheduling install and follow up customer care.

· Ensures all measurements, photos, and documentation are completed accurately and completely prior to completing door orders.

· Reviews, updates and sends all legal documents to customers pertaining to door purchase, install and warranty.

· Reviews and acknowledges door orders from manufacturers and manages all door issues including but not limited to manufacturer delays, quality issues, delivery issues and customer schedule changes

· Oversee Financing Process for techs and door salesman to ensure proper processing for payment and assist Door Salespersons and technicians with customer door pricing and other pricing requests


How to Succeed in this Role

· Maximizing Your Time - You will stay busy by fully addressing the customer’s needs and offering them the best solutions, and managing your time throughout the day to help as many customers as you can. This allows you to control your own income.

· Quality Work - You’ll make sure the job gets done right the first time.

· Wowing the Customer - Customers will be happy and leave glowing reviews.

· Commitment to Safety - You drive and work safely.


Requirements for the Logistics Customer Service Specialist Role

Basic Position Requirements

· Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction

· Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

· Ability to cooperate and solve problems in a team environment

· Ability to follow complex instructions and communicate effectively orally and in writing

· Ability to organize work for timely completion

· Ability to identify specific door brands, openers, keyless entry systems and components



Knowledge

· Knowledge of scheduling, problem solving and conflict resolution

· Knowledge of basic accounting and finance as it relates to sales

· Using Microsoft Office products (Word, Outlook, and Excel)

· Using alternative computer programs and software (Opal/Service Titan, Clover/SwipeSimple, etc.)

· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems



Pay and Benefits

We offer competitive pay that will meet or beat any trade. After training, you will receive a salary based on experience between $37,000-$50,000 per year.


  • Competitive pay that grows with experience
  • PTO (Paid Time Off)
  • 9 Paid Holidays (New Year's Day, Good Friday, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)
  • On-the-Job Training & support
  • Travel expense reimbursement and Training Per Diem
  • Tuition reimbursement
  • Health, dental, vision insurance (multiple insurance level options)
  • Short and Long Term Disability
  • Company Sponsored Life Insurance
  • Voluntary Life Insurance
  • SIMPLE IRA Retirement Options w/ 3% company match
  • Employee Referral Program



At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.


If you are ready to put your customer service and mechanical skills to work to elevate your career, then we want to hear from you.


APPLY TODAY!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online