Office Manager

Job Description

Office Manager – Operations & Customer Service

Company: Precision Garage Door Services

Location: Little Rock, AR

FLSA Classification: Exempt

Position Summary

The Office Manager – Operations & Customer Service is responsible for overseeing and performing daily office operations while providing hands-on operational leadership in a fast-paced home services environment. This role ensures scheduling accuracy, administrative efficiency, technician support, and consistent execution of company procedures.

Essential Duties & Responsibilities

• Oversee and perform daily office operations, administrative workflows, and internal systems

• Oversee and perform scheduling coordination, dispatch support, job documentation, and customer record management

• Oversee and perform invoicing support, job close-out accuracy, and administrative quality control

• Oversee and perform coordination between office staff, technicians, and management

• Oversee and perform resolution of escalated customer complaints and service issues

• Oversee and perform training, coaching, and operational accountability for office staff

Required Qualifications

• Experience as an Office Manager or Operations Manager

• Strong organizational and process-management skills

• Ability to lead and execute in a high-volume service environment

Preferred Qualifications

• Home services or trade industry experience

• Familiarity with scheduling, Service Titan and Microsoft 365

FLSA Statement

This position is classified as exempt under the Fair Labor Standards Act.